How Pub Culture is dialling up the benefits from switching to BIC Telecoms
Hospitality business Pub Culture, operates two pubs and a restaurant as well as Sunderland’s prestigious live performance venue The Fire Station.
The company was among BIC Telecom’s first external customers – signing up for telephony, internet and network support almost a year ago. Technical and Building Manager Daniel Shilling tells us how it’s going.
Q. How important is telecoms to your business?
A. Telecoms are crucial for our operations, so we have to get our services right. They keep our box office team connected for ticket sales and handling general enquiries, while also supporting our office staff in day-to-day activities.
Q. Why did you choose BIC Telecom as a provider?
A. They offer reasonable pricing without compromising on excellent customer service.
Q. What differences have you experienced since switching from your original provider?
A.The difference is clear – our bills have been reduced by a good amount. The team is honest about what we need and works with us to find solutions that fit our budget.
Q. How would you rate your experience as a customer and why?
A. Our experience has been very positive. The BIC Telecom team is friendly, responsive, and a pleasure to work with.
Q. What do you find most useful and why?
A. I find the network support team the most useful. They’re quick to respond and always ready to help with any issues, ensuring that everything runs smoothly.